faq

FREAQUENTLY ASKED QUESTIONS

 

1. What payment methods do you accept? We accept major credit cards, including Visa, Mastercard, and American Express. We also offer convenient payment options such as PayPal and Apple Pay for a seamless checkout experience.

2. How long does shipping take? Shipping times may vary depending on your location and the shipping method selected. Generally, orders are processed within 1-2 business days, and standard shipping within the country takes approximately 3-7 business days. International shipping may take longer, usually between 7-14 business days. Please note that these are estimated times and delays may occur due to unforeseen circumstances.

3. Do you offer returns or exchanges? Yes, we want you to be completely satisfied with your purchase. If you're not happy with your item, you can return it within 30 days of receiving it for a refund or exchange. Please make sure the item is in its original condition with tags attached. However, please note that certain items, such as intimate apparel or personalized items, may not be eligible for return due to hygiene or customization reasons.

4. Can I track my order? Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package and see the estimated delivery date.

5. How can I contact customer support? Our customer support team is available to assist you with any questions or concerns. You can reach us through our contact page on our website or by emailing us at [email protected] We strive to respond to all inquiries within 24 hours.

6. Do you offer international shipping? Yes, we ship internationally to many countries. However, please note that international shipping fees and customs duties may apply. The exact fees and duties will be calculated during checkout based on your location.

7. Can I cancel or modify my order? If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it may not be possible to make changes.

8. Are your products ethically sourced? At StyleVerse, we are committed to ethical and sustainable practices. We strive to work with suppliers and brands that share our values and prioritize fair labor practices and environmentally friendly production methods.

9. Do you have a size guide? Yes, we provide detailed size charts for each product to help you find the perfect fit. Please refer to the size guide on the product page and carefully measure yourself to ensure the best fit.

10. Are you open to collaborations or partnerships? We are always open to exploring collaborations and partnerships with like-minded individuals and brands. If you have an idea or proposal, please reach out to our team at [email protected] and we will be happy to discuss further.